Imagine resolving issues at customer’s home without ever dispatching a technician. Dualy leverages the power of IRL Multi-Person Streaming & Communication, enabling real-time visual support between your customer service representatives and customers
Increasing Customer Care Cost is a huge problem.
Need to Reduce Truck Rolls, due to the heavy cost. Averaging $150 per truck roll.
Need to Increase First Time Fix Rate. Customer wants issues resolved quickly not days later.
Need to Reduce Call Handle Time of customer service representatives, as the cost per call is a drain.
Use DualviewSharing “Dualy” technology to reduce field truck rolls, saving ISPs/MSOs valuable time and money in customer care, improving operational efficiency and improving customer experiences.
Leverage the Dualy platform to enable Customer Care agents to remotely assist customers, thereby reducing the need for on-site visits by field service technicians.
A customer experiences an issue with their home internet device (e.g., Modem). Instead of immediately dispatching a field service technician, the customer care agent uses Dualyto diagnose and potentially resolve the issue remotely.
Groopview’s Dualview Sharing technology enables customer service representatives and Field Service Representatives to remotely assist some of their customers with modem and other device fixes and repair. Technicians often reduce their need to visit a home. When they see a visit is required, they now come equipped with the parts and supplies needed to make the repair, enabling them to do the job on their very first visit.
Groopview’s Dualview Sharing technology enables home warranty technicians to remotely assist some of their customers with appliance fixes and repair. Technicians often reduce their need to visit a home. When they see a visit is required, they now come equipped with the parts and supplies needed to make the repair, enabling them to do the job on their very first visit.
Groopview’s Dualview Sharing technology enables Insurance companies and their agents - for the first time - to be quickly ‘at the scene.’ An insured driver can now use Dualview Sharing with their agent to report and show the ‘fender-bender’ while still at the scene, in real time. An insurance company and its agent will have timely access to any vehicle damage, accident scene and circumstances, helping them to facilitate more timely assessment and customer guidance.
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